FAQ
Frequently Asked Questions
What materials are your handbags made from?
Our handbags are crafted from high-quality materials including faux leather, canvas, and other durable fabrics. Each product description specifies the materials used.
How do I care for my MKF Collection handbag?
To maintain your handbag, clean it with a damp cloth and mild soap. Avoid using harsh chemicals or soaking the bag in water. Store your handbag in a cool, dry place when not in use.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders of $35 or more within the contiguous United States.
How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery times may vary based on your location.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment on the carrier's website.
What is your return policy?
You have 30 days from the date you received your item to request a return. Items must be unused, in original condition, with tags and original packaging. Final sale items are not eligible for return, exchange, or credit. For more details, please refer to our Returns and Refunds section.
How do I initiate a return?
To initiate a return, please contact us at support@mkfcollection.com with your order number or the name under which the order was placed. We will provide you with return instructions.
Do you ship internationally?
Yes, we offer international shipping. Shipping rates will be displayed at checkout.
Are your handbags cruelty-free?
Yes, all our handbags are made from faux leather and other synthetic materials, making them cruelty-free.
How can I contact customer service?
If you have any questions or need assistance, please contact us at support@mkfcollection.com. We are here to help!